Privacy Policy for TuYu Namibia
Effective Date: 01/03/2024
Welcome to TuYu Namibia, a multi-service application developed by Future CC. Our platform is designed to connect customers, drivers, and vendors in Namibia, facilitating a seamless transaction experience. This Privacy Policy outlines how we collect, use, protect, and share information about our users across our customer app, driver app, and vendor/store app.
Information We Collect
To provide our services effectively, we collect information that you provide directly, information about your use of our services, and information from third-party services. This may include:
Personal identification information (e.g., name, email address, phone number)
Location data (to facilitate delivery or pickup services)
Transaction details and payment information
Any other information you choose to provide while using our services
Collection and Use of Contact List Information
Our application requests access to your Contact List for several functionalities, including sharing products or services and facilitating smooth transactions between you, our drivers, and our vendors.
Below are details on how this information is handled:
Access: The app will seek your permission to access your contacts. This access is essential for using specific features, but it is entirely voluntary.
Collection: We collect contact information when you opt to use features that involve sharing, inviting, or conducting transactions with your contacts. We collect only necessary information to support these activities.
Use: Collected contact information is used to enable you to share or invite contacts to use our services and to facilitate effective communication and transactions between customers, drivers, and vendors.
Sharing: Information from your Contact List may be shared with third parties like drivers and vendors involved in the transaction process, to ensure the smooth execution of services. We ensure this information is shared securely and responsibly, with respect for your privacy and in accordance with applicable laws. We do not share your contact information for marketing purposes without your explicit consent.
Use of Information
The information we collect is utilized solely for conducting our business and providing you with our services. This includes:
• Processing transactions and deliveries
• Facilitating communication between customers, drivers, and vendors
• Improving our services and user experience
• Ensuring the security and integrity of our services
• Sharing of Information
TuYu Namibia shares your personal information with third parties only as necessary to provide our services, facilitate transactions, or as required by law. This includes:
• Sharing location and contact data with drivers and vendors for delivery, pickup services, or transaction facilitation
• Sharing transaction details with payment processors
• Disclosing information in response to legal requests
• Data Security
We are committed to protecting the information we collect from loss, theft, misuse, and unauthorized access through reasonable security measures. However, we acknowledge that no system can be completely secure.
User Rights and Choices
You have rights regarding your personal information, including:
• Accessing and updating your information within the app
• Deleting your account, which removes your information from active databases, subject to legal or business requirements
• Manually requesting data deletion via email
Data Retention Period
Data for accounts are kept as long as users want to continue using the Tuyu Application. Transactional data is kept indefinitely as per FIA/Financial Law of operational countries.
For User accounts. Data will be kept for 1 year after accounts become inactive (3 months without activity) before being deleted.
For Vendor Accounts. Data will be kept for 1 year after accounts become inactive (6 after the latest subscription ended) before being deleted.
For Driver accounts. Data will be kept for 1 year after accounts become inactive (3 months without activity) before being deleted.
Data Transfer
TuYu Namibia may transfer your personal information to servers located in other countries for processing and storage. This transfer may be necessary to provide our services effectively, including but not limited to facilitating transactions, improving user experience, and complying with legal obligations.
Manual Request for User Data Deletion
For manual data deletion requests, please email delete-me@tuyu.store with necessary details for us to process your request lawfully.
Data Breach Notification
In the event of a data breach that compromises the security of your personal information, TuYuNamibia is committed to promptly notifying affected users in accordance with applicable data protection laws.
Notification of a data breach will be provided via one or more of the following methods:
1. Direct Communication: If you are directly affected by a data breach, we will notify you via email, in-app notification, or other communication channels available to us.
2. Public Announcement: In cases where a data breach affects a large number of users or poses significant risks, we may issue a public announcement through our website, social media channels, or other appropriate means.
Our notification will include details about the nature of the breach, the types of personal information compromised, and any steps you can take to protect yourself from potential harm. We will also outline the measures we are taking to address the breach and prevent similar incidents in the future.
If you believe your personal information has been compromised or if you have any questions about our data breach notification process, please contact us immediately at security@tuyu.store.
Opt-Out Mechanism
TuYu Namibia respects your preferences regarding the use of your personal information for marketing and promotional purposes. If you wish to opt-out of receiving marketing communications from us, you may do so by using the appropriate settings under your user preference settings.
Please note that even if you opt-out of receiving marketing communications, you may still receive transactional or service-related messages from us, such as order confirmations and account notifications.
If you encounter any difficulties in opting out or if you have any questions about our communication preferences, please contact us at correspondence@tuyu.store.
Children's Privacy
TuYu Namibia is committed to protecting the privacy of children who use our services. We do not knowingly collect personal information from children under the age of 13 without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at cp@tuyu.store and we will take steps to remove such information and terminate the child's account.
If we become aware that we have inadvertently collected personal information from a child under the age of 13 without parental consent, we will promptly delete such information from our records. We encourage parents and guardians to actively monitor and supervise their children's online activities to ensure their privacy and safety.
TuYu Namibia's services are intended for users who are at least 13 years old. If you are under the age of 13, please do not use our services or provide any personal information without parental consent.
Cookie Policy
TuYu Namibia does not use cookies or similar tracking technologies on our platform. We do not collect any information about your browsing activities or preferences through cookies.
As a result, you do not need to take any action to manage or disable cookies while using our services.
Please note that while we do not use cookies ourselves, some third-party services or websites linked to our platform may use cookies or other tracking technologies. We encourage you to review the privacy policies of these third-party services for more information about their data collection and tracking practices.
Third-Party Links
TuYu Namibia may contain links to third-party websites, services, or applications that are not owned or controlled by us. These links are provided for your convenience and information only. We do not endorse or assume any responsibility for the content, privacy practices, or security of these third-party websites or services.
When you click on a third-party link, you will be directed to the respective third-party website or service. We encourage you to review the privacy policies and terms of service of these third-party websites or services before providing any personal information or engaging with them.
Please be aware that TuYu Namibia has no control over the content or practices of third-party websites or services, and we disclaim any liability for your use of or interaction with them. Your access to and use of third-party websites or services is at your own risk.
TuYu Namibia may also engage third-party service providers to facilitate our services, such as payment processors, data analytics providers, or advertising partners. These third-party service providers may have access to your personal information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.
If you have any questions or concerns about third-party links on TuYu Namibia, please contact us at enquiries@tuyu.store.
Contact Information
Questions or concerns about this Privacy Policy or data practices can be directedenquiries@tuyu.store.
Changes to This Privacy Policy
We may modify this Privacy Policy as needed, with updates posted on this page. Review periodically for changes.
By utilizing TuYu Namibia, you consent to the practices described in this Privacy Policy, including the collection, use, and sharing of your Contact List information for the described purposes.
End of Privacy Policy